The staff at BHA was extremely helpful! On top of being knowledgeable, they sincerely want to help you choose a piano that is right for you. I live in Rochester, NY and flew into Dayton for the morning to see the pianos. They had a special room with all the pianos that I was interested in plus others in the size I was looking for. I was able to spend as much time playing the pianos as I needed to make my choice. Their delivery crew was very professional and easy to work with. I would not hesitate to recommend buying your piano from BHA. It was worth traveling out-of-town to buy a piano.
Just wanted to say thank you for everything that you guys were able to do for us with the purchase of our Hailun...it is beautiful! We were simply blown away with your professionalism, honesty and pricing, hands-down, superior to any other piano retailer we had visited in Ohio. We look forward to years of beautiful music from our Hailun and trust that if we ever need to purchase another piano, or have to recommend anyone searching to buy, you will be the only ones we would consider. It was so worth the time in traveling down to Dayton!
The movers were awesome, amazing that they can work that fast!
We were very happy with the company and all their representatives with our purchase of our Weber baby grand. They were all very courteous and polite. Dealing with this company, we realized they had a vast knowledge of their products and were very honest and upfront with all their information. The delivery people would not leave until we were completely satisfied. And we're still not sure how they got it through the door!!!!
Late one night I stumbled upon your website which was featuring a beautiful 1930s vintage Steinway Model L at what seemed to be a very reasonable price. All my life I had dreamed of owning a Steinway...might this be my chance? The next day I drove from Indianapolis to try it out. Alas... It didn't meet my expectations. Your dad pointed me to several other pianos of various makes, both new and rebuilt. I was very much taken by a Schimmel and another rebuilt Steinway that was still upstairs, but then he showed me the back room--where the big ones reside. And there I found it...a 1924 Steinway Model A-III, freshly rebuilt with Steinway parts. I know I sat there and played it for over an hour. It sounded and felt just like a Steinway is supposed to. I put down a deposit and came home to measure (and re-measure) my living room; it had never occurred to me that I could seriously entertain the notion of owning a piano that was nearly six and a half feet--and a Steinway at that! I returned to your website to inspect (and drool over) the video and photos of it that you had posted. When I came upon the close-up of the serial number, I nearly passed out...it was my birth date!! 229501 = 22 September 1950! (I see the final "1" as just a bonus!) That clinched it. That was indeed MY piano! I phoned your dad and arranged for delivery. Its arrival on 17 July 2007 remains one of the happiest days of my life!
I visited BHA Piano Center sometime in 2007 as I came across BHA’s extensive piano inventory by way of the Internet. I watched some of the videos in which the one gentleman would play the various pianos, which was really helpful, and got me very interested in a used Kawaii upright.
Being from Louisville, I combined a business trip to Cincinnati and headed north for a short jaunt to BHA’s showroom in Dayton. The demo videos on the web-site were impressive enough, but I was impressed even more when I walked into the showroom and was greeted by helpful and knowledgeable people who were not interested in making a quick sell. Bob Royer greeted me and showed me around and demonstrated the Kawai piano of interest. I was surprised to see many other pianos which were not shown on the web-site. Bob got a feel for my needs and opined that for the same amount of money or less, I would likely be happy with a brand new Weber upright piano.
Our experience with BHA was very positive. The piano was exactly as advertised, and the details of payment and delivery were all handled very professionally. The instrument is a delight to have in our home. We will be back when it is time to purchase an instrument for our church.
After shopping for brand new Kawai grand pianos elsewhere and seeing how little we could get for a lot of money, my husband browsed the web and came upon BHA and the many pianos they had for a good price. We saw that BHA had a good rating with the BBB and that they offered a warranty on their pre-owned pianos. So after talking with them by phone, we decided it was worth the trip from Wisconsin to check out their store.
We purchased our piano a year ago this April. I had been researching pianos for about 2 years before we purchased. The Hailun kept coming up as the best sounding piano for the price and gave much more expensive pianos a run for their money. This convinced us that we wanted to buy a Hailun.
My husband and I live in North Carolina and went back to Ohio to visit our family and to look at BHA's selection of pianos. We had looked at local piano stores in North Carolina and South Carolina and online but could not find the right piano. We purchased a Kawai console from BHA in the late sixties and had been very pleased with that piano. The Kawai piano travelled with our family several times from one coast to the other over the years and we never had any problems with it. My granddaughter in Ohio is currently using the piano and it is still sounds great and is in good shape and has had no major repairs!
I'm a repeat customer of BHA in Austin, Texas.
I have been trying to think of an adequate way to express my thanks to you for my piano. Not only was it delivered exactly as I was told, it is perfect. Everything about the instrument speaks of quality; which is quite rare in the age that we are currently living. From the sales staff to the final delivery I was 100% satisfied. I shopped quite extensively before I purchased my piano and I am confident that I made the right selection.
“Buying a piano from BHA was one of the best decisions I ever made. The staff took the time to answer all of my questions and provided great insights and recommendations, on which brand/model would be best for me. Further, the delivery of the piano was timely and handled with the utmost professionalism. I would highly recommend BHA and they will be the first and only company I will turn to, for any future piano purchases.“
BHA is an awesome store!!!!!! The owners and the staff were all very friendly, and efficient. My purchase was not an easy one, as I live on the Big Island of Hawaii and my Piano had to travel over 5000 miles over land and sea to reach me. With the help of BHA, delivery crews and the Freight Forwarding Company my Piano reached me safe and sound within 3 weeks of leaving Dayton Ohio. My piano arrived neatly packed and crated with extra padding to keep my piano safe from damage. Since my purchase was done from thousands of miles away, I made my decision to purchase my Kawai piano based on many conversations over the phone and on line videos of my piano in action. The sound was so deep and full, I just knew that it was right for me." I LOVE MY PIANO" I could not be happier. Thank you so much. :) My advise to any future piano purchaser would be that they take there time in choosing a honest and reliable dealer as well as the piano that is just right for them. A piano is a big investment, and something that you will enjoy for years to come.
I am extremely happy with the Yamaha C7 piano I purchased a couple of years ago From BHA. I was out of town but didn't want this one to get away, so I bought it sight unseen; It was exactly as described. I actually made the decision to buy from this company a couple of years prior when I showed up one day and to my surprise, was encouraged to spend as much time as I wanted playing any piano in their large showroom without a salesperson following me around! I would recommend BHA to everyone looking for a quality piano at a great price.
As first time piano buyers, but savvy e-commerce shoppers we contacted Bob & Brent Royer at BHA Pianos in Dayton Ohio and are we pleased that we did!
I have to tell you that I love the piano that I purchased from you guys back in February of 2008. This piano is everything that you portrayed it to be online. And when I had a problem with it, you guys stepped and did everything that you said you would do. I have recommended your company to several of my friends and music minister friends. This piano is everything that I wanted in a Kawai grand. I teach piano three days a week at home and my kids really love playing on this instrument. I purchased a 6' 1" Kawai Rx-7. Thank you for the professional way you handled the purchase of the piano and the professional delivery of my instrument. Thank you for all you have done to make sure the piano was acceptable to me. I would recommend your company to anyone who is considering a piano purchase in the future. Thanks again!!
The piano was perfect and the delivery crew was excellent, however, the final tuning we were promised never happened, but that was the only down side of the entire exchange. Buying a piano sight unseen from the Internet was a gamble, but it was made easy by a clean and very educational website. Thanks for the wonderful experience in purchasing our family heirloom.
We found our Yamaha C5 was exactly as advertised when it arrived at our home. It gets almost daily use and has been performing fantastically for the two years we have owned it. It was a great value and super service from BHA and the delivery team. I could not be happier. I would buy again from BHA and would recommend them to friends.
The Yamaha Conservatory Grand that I purchased from you on line in December 2008 is the best investment I have ever made. It is a like-new piano with a wonderful sound and I spend hours playing it every day. The piano was just as you described. You made the transaction very easy. The delivery and setup took about 15 minutes and I received the piano much sooner than expected. I have recommended your company to several friends and I would be happy to talk with anyone about my experience with your company. Thank you again for my wonderful purchase.
This testimonial is long overdue, but frankly, after a year and a half, I am still in disbelief and awe. You see, every once in a veeery long while, something comes along that is just too good to be true. BHA Pianos is it. I ordered my dream piano, a Yamaha C-7 - sight unseen, in December 2008. I knew that buying a piano sight unseen was not exactly optimal, but circumstances did not permit me to fly around the country viewing pianos. After talking to probably everyone on the BHA staff, I just had a feeling that they were an old-school business with "good people" that I could count on. A business that stood by its word and valued its customers and reputation. A business that was in it for the long haul. A business that believed in win-win relationships with their customers - not a hit-and-run fly-by-night establishment. I don't know how I knew, I just did. Very fortunately for me, I took a chance and was correct. Let the record show that I talked to several other piano sales businesses and did not have the same feeling - in fact, I pulled out of another transaction with a different company when things became questionable and excuses started flying.
Our new church building had just been completed and we we're in the market for a new Baby Grand piano to replace our old upright Yamaha. I called several places locally as Houston, Texas is a very large city. I had purchased a new Yamaha Baby Grand for my wife several years ago and was trying to find a similar deal for our church. I was becoming a bit discouraged as the prices for new medium to high quality pianos had gone up substantially over the last 15 years. When I decided to look on line I felt I would find the same thing. I believe it was God's blessing that allowed me to find BHA Pianos. I couldn't believe their prices. The sales staff was so helpful and took care of everything including delivery, set up and tuning of our high quality Yamaha C1. Everyone in our congregation loves our piano and visitors think it is brand new because it looks and plays as good as a brand new one at a fraction of what they cost these days. Thank you so much Bob and God bless BHA pianos!
We bought a Yamaha piano with PianoDisc from BHA. We had it shipped to Houston. The piano was priced much better than anything we could find locally and it exceeded our expectations with regard to condition. The delivery service recommended by BHA was first class. I would recommend to anyone wishing a great deal on a quality piano.
My purchase of a used Yamaha C6 went very smoothly. All the people at BHA were extremely patient and helpful, answering my questions and providing me with additional videos when I was deciding between two pianos. The delivery people were friendly and courteous, and called me several times as the piano made its way to Arizona from Ohio. The piano was as described....nearly mint condition.
I purchased a 1936 Steinway L two years ago and could not be more pleased with the outcome of that purchase. The purchase was made easier by the financing and delivery facilities offered by BHA. The piano had been rebuilt and the mahogany cabinet refinished. It is a beautiful instrument that everyone compliments upon seeing and hearing it.
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